In order for it to be eligible for return, the item must be intact and in the same condition in which you received it. It must also be in its original packaging.
Returns are excluded for various types of goods. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or health products, hazardous materials and flammable liquids or gases.
Additional items for which returns are excluded:
* Gift Vouchers
* Downloadable software products
* Some articles for health and personal care
For return purposes, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original state, is damaged or with missing parts for reasons unrelated to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once the return has been received and inspected, we will send you an email to let you know that the item has been received. We will also notify you of the approval or rejection of your refund request.
If your request is approved, the refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.
Late or outstanding refunds (if applicable)
If you haven't received a refund yet, first double check your bank account.
Then contact the credit card company; it may take some time for the refund to be formally registered.
Then contact your bank. There is often some processing time for registering for a refund.
If you have already followed these steps and you have not yet received the refund, write to us at the following address: firstname.lastname@example.org.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, no refunds are possible for items on sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange with the same article, send us an email to email@example.com and send the article to the following address: Strada Provinciale 118 Km 0,8 97019 VITTORIA RG Italia.
If at the time of purchase the item was marked as a gift and shipped directly to you, you will receive a voucher corresponding to the value of the return. Upon receipt of the returned item, the gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to be delivered to you in person, we will send a refund to the gift giver and they will be aware of the your return.
To make a return, send the product to the following address: Provincial Road 118 Km 0,8 97019 VITTORIA RG Italia.
The shipping costs for the return of the item will be at your expense. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.
Depending on the country you live in, the time it takes for the replacement product to be delivered may vary.
If you need to ship an item worth more than € 75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.
Our products are grown in Sicily: an island devoted to agriculture and a place of first fruits. An added value that, implemented by a sustainable cultivation system, allows us to place healthy and natural products on the market. A philosophy that focuses on the enhancement of raw materials through production processes oriented towards environmental protection and based on advanced technologies that exploit natural resources to grow quality vegetables, without disfiguring the environment.
Melanzì is the tradition that points to the future, a combination of a past devoted to the earth and a future that wants to teach the world that innovating does not mean abandoning what has been, rather enhancing it by giving it the importance it deserves. respect for the environment. The experience gained over the years has allowed us to refine our knowledge and adopt new technologies to be able to offer 100% Sicilian products from the supply chain, capable of satisfying the heart and palate by creatively combining the typicality of yesterday with the refinement of tomorrow.
Melanzì was born in Sicily and is the result of the vision of 5 Alessandrello generations. We are producers by choice because we believe and constantly invest in our territory: Vittoria, city of human excellence and products. Our strength is the family.